Here you can read about our payment methods and conditions.
Payment with credit cards
We take payment from your card at the time your order is shipped. Credit card payments will be processed using Altapay and Valitor. Payments will show as Masai on your bank statement.
All credit card and debit card holders are subject to validity checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.
Payment with Paypal
If you choose to pay with PayPal the amount of your purchase will be debited from your PayPal account. Your financial information is kept private and every PayPal payment is followed by an email confirming your transaction. Read more about PayPal here.
All prices shown in the website are in Euros and inclusive of VAT at 23%. Where applicable, VAT may change from time to time. In case we use a special sale offer price, please note that this might be a limited period offer which will then be indicated.
If you choose another delivery country all costs and prices will chance to the ones of the delivery country.
We take great care in providing you with the right product information and prices. In the unlikely case that an error in pricing appears in goods that you have ordered we will inform you as soon as possible. However, we shall be under no obligation to fulfil an order for a product that was shown at an incorrect price. In such a case we will contact you by email.
You are always welcome to contact us if you need any help.
Please note: Masai reserves the right to typing errors, price changes, extraordinarily busy periods and stock errors.