Customer service

We are always happy to help

If you have any questions about the webshop, an order or how to return items, you are always very welcome to contact us. Please note that we do not accept orders over the phone.

Opening hours:

Monday – Thursday: 09:00–17:00 and Friday: 09:00–16:00 *

Phone: 800 70 489

Email: contact@masaicopenhagen.be

(We speak English)

*Opening hours may vary on public holidays.

Would you like to withdraw from your purchase?

You have a 14-day right of withdrawal. If you wish to withdraw from your purchase, you must let us know within 14 days of receiving your order. You can notify us in the following ways:

Online: Withdraw from purchase

E-mail: contact@masaicopenhagen.be

Phone: 800 70 489

Read more about your right of withdrawal here.